1. Introduction

Your privacy is important to us. This Privacy Policy explains how information is collected, used, stored, and protected when you use this website.
This website is operated by Chrono 24/7, part of the E.N.S Group.
By accessing, browsing, or using the website, including making a purchase, you agree to the terms of this Privacy Policy.
We reserve the right to update or modify this Privacy Policy from time to time in response to technological, legal, or business changes. The updated version will be published on this page.

2. Information We Collect

When using the website, different types of information may be collected.

Information Provided by the User

Information you voluntarily provide may include:

• Full name

• Email address

• Phone number

• Shipping address

• Order details

• Messages sent through customer support or contact forms

Automatically Collected Information

When you browse the website, certain technical information may be collected automatically, including:

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Time spent on the website

• General browsing behavior

This information helps us operate, secure, and improve the website.

3. How We Use the Information

The collected information may be used for the following purposes:

• Processing and completing orders

• Providing products and services

• Communicating with customers

• Providing customer support

• Managing user accounts

• Improving the website and user experience

• Analyzing website performance and usage

• Preventing fraud and misuse

• Sending updates, offers, and marketing communications (where permitted by law)

4. Sharing Information with Third Parties

Certain information may be shared with trusted third parties when necessary to operate the website and provide services, such as:

• Payment processors and payment service providers

• Shipping and logistics companies

• Website hosting providers

• Technology service providers

• Analytics and marketing service providers

These third parties may only process information as required to perform their services.

We do not sell, rent, or trade personal information to third parties for commercial purposes.

However, information may be disclosed when required:

• By law or legal process

• To comply with regulatory obligations

• To protect our legal rights or the rights of others

• To prevent fraud, security threats, or illegal activity

5. Data Security

We implement reasonable and commonly accepted security measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.

6. Cookies and Tracking Technologies

The website may use cookies and similar technologies to:

• Ensure proper operation of the website

• Remember user preferences

• Analyze website traffic and usage

• Improve services and user experience

Users may control or disable cookies through their browser settings. Disabling cookies may affect the functionality of certain parts of the website.

7. Marketing Communications

From time to time, users may receive promotional emails, offers, or updates.

Users may opt out of receiving such communications at any time by using the unsubscribe link included in emails or by contacting us directly.

8. Third-Party Websites

The website may contain links to third-party websites that are not operated or controlled by us.
We are not responsible for the privacy practices or content of such external websites.

9. Data Retention

Personal information may be retained for as long as necessary to:

• Provide services and process transactions

• Fulfill contractual obligations

• Comply with legal requirements

• Maintain proper business and financial records

After this period, information may be securely deleted or anonymized when appropriate.

10. User Rights

Depending on applicable law, users may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal data

• Request restriction of certain uses of their information

• Opt out of marketing communications

Requests may be submitted through the contact information available on the website.

11. International Users

The website may be accessed from different countries.
By using the website, users understand that their information may be processed and stored in jurisdictions where the website operators or service providers are located.

12. Contact

For questions or requests regarding privacy matters, users may contact us using the contact details provided on the website.

13. Consent

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.