Returns & Refund Policy

1. General

This policy outlines the terms and conditions for order cancellations, returns, and refunds for products purchased through our website.
Our goal is to maintain a clear and fair process while ensuring that all products remain in new and unused condition.

2. Order Cancellation Before Shipment

Customers may cancel an order as long as the order has not yet been shipped.
In such cases, a full refund will be issued.
If the order has already been shipped, the return will be handled according to the conditions described in this policy.

3. Return Period

Customers may cancel a transaction in accordance with the provisions of the Israeli Consumer Protection Law, 1981.
A request to cancel a transaction or return a product will be accepted within 14 days from the date the product was received or from the date the disclosure document was received, whichever is later, provided that the product has not been used and is returned in its original packaging and in the same condition in which it was delivered.
In accordance with the Consumer Protection Law, the website may charge a cancellation fee of 5% of the transaction amount or 100 ILS, whichever is lower.
In the event of a defective product, a mismatch between the product and the details provided to the customer, or an error in shipment, the customer may cancel the transaction without any cancellation fee.
If the return is not due to a defect or mismatch, the cost of return shipping will be the responsibility of the customer.
Upon completion of the order, the customer will receive an order confirmation email containing the details of the transaction, which constitutes a disclosure document in accordance with the Israeli Consumer Protection Law.

4. Return Conditions

To qualify for a return, the product must meet all of the following conditions:

The product must be brand new
The product must not have been worn or used
The product must be returned in exactly the same condition in which it was delivered
All original packaging must be intact and undamaged
All tags, labels, stickers, and accessories must remain attached
No modifications or adjustments have been made to the product

Products that do not meet these conditions will not be eligible for return or refund.

5. Watches

Due to the nature of watches as precision items, the following additional conditions apply:

A watch that has been worn or used in any way cannot be returned
A watch with shortened bracelet links cannot be returned
A watch with removed protective stickers or tags cannot be returned
A watch with damaged or incomplete original packaging cannot be returned

Opening the original packaging, removing protective materials, or handling the product in a way that affects its resale condition may void eligibility for return.

6. Pre-Owned Watches

Returns are not accepted for pre-owned watches, unless prior written approval was provided by the website operators at the time of purchase.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer.
If the order originally qualified for free shipping, the website reserves the right to deduct the original shipping cost from the refund amount.
If the return is due to a defective product or an error in the order, the return shipping cost will be covered by the website.

8. Refunds

Once the returned item is received and inspected, and if it meets the return conditions, a refund will be issued using the original payment method whenever possible.
Refunds will be processed within a reasonable time after approval of the return.
Cancellation fees may apply where permitted by applicable law.

9. Return Authorization

Before returning any product, customers must contact customer support and receive return authorization.
Returns sent without prior approval may not be accepted.

10. Responsibility for Return Shipment

Customers are responsible for securely packaging the product when returning it.
The website is not responsible for damage or loss that occurs during return shipping.