1. General
This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website.
We strive to process and deliver orders efficiently while working with reliable shipping carriers both domestically and internationally.
2. Shipping Destinations
We currently offer shipping within Israel, and in certain cases may offer international shipping depending on the available shipping options at the time of purchase.
Shipping availability may vary depending on the product and destination.
3. Order Processing Time
After an order is placed and payment is successfully confirmed, orders are typically processed and prepared for shipment within several business days.
Business days do not include:
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Fridays
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Saturdays
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Public holidays
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Holiday eves
Processing times may occasionally be extended due to high order volume, product availability, or other operational factors.
4. Delivery Times
Delivery times displayed on the website are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
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Shipping destination
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Shipping carrier
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Customs processing (for international shipments)
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Weather conditions
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Seasonal demand
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Other circumstances beyond our control
5. Shipping Costs
Shipping costs, if applicable, will be displayed during the checkout process before the order is completed.
From time to time, the website may offer free shipping promotions or free shipping for orders that meet certain conditions.
In cases where an order qualifies for free shipping, the shipping cost is covered by the website at the time of purchase.
For information regarding return shipping costs, please refer to our Returns & Refund Policy.
6. International Shipments
For orders shipped outside Israel, the recipient may be required to pay additional charges such as:
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Import duties
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Customs fees
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Local taxes or VAT
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Carrier handling fees
These charges are determined by the destination country and are not controlled by our website.
The customer is responsible for paying any applicable customs duties or import taxes.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
We are not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete addresses provided by the customer.
8. Delivery Methods
Orders may be delivered using one of the following methods depending on availability and destination:
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Courier delivery
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Postal services
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Pickup points
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International shipping carriers
The delivery method may vary depending on the product, location, and shipping options available at checkout.
9. Delivery Delays
Delivery delays may occur due to circumstances beyond our control, including but not limited to:
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Shipping carrier delays
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Customs inspections
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Weather conditions
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Logistics disruptions
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Force majeure events
We are not responsible for delays caused by third-party shipping providers or external circumstances.
10. Lost or Damaged Shipments
If a package is lost or arrives damaged, customers should contact our customer support as soon as possible.
Each case will be reviewed and handled according to the shipping carrier’s policies and the circumstances of the shipment.
11. Undeliverable Packages
If a shipment cannot be delivered due to reasons such as:
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Incorrect shipping address
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Failure to collect the package
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Recipient unavailable
the package may be returned to the sender.
In such cases, the customer may be responsible for additional shipping costs.
12. Policy Updates
We reserve the right to update or modify this Shipping & Delivery Policy at any time.
The latest version of this policy will always be available on the website.